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    Abstract

    "Health for Life: A Platform for Personalized, Proactive, Patient-Driven Care"

    Health for Life is a national campaign that supports the Veterans Health Administration’s No. 1 strategic priority: to provide personalized, proactive, patient-driven health care to our Veterans. The transformational initiative, launched by the VHA Office of Patient Centered Care and Cultural Transformation, raises awareness of evidence-based care practices that put Veterans at the center of their care; engages directly with practitioners, clinicians, and staff who are in a position to bring patient centered care to their facilities; and empowers patients to take an active role as champions of their own care.

    Health for Life’s community engagement platform (CEP)—http://healthforlife.vacloud.us—represents an innovative step forward in online engagement, creating a vehicle for communicating best practices through top-down and crowd-sourced information architecture. The platform communicates the vision and story of Health for Life, and facilitates active participation in Health for Life by opening communication channels and providing a coordinated suite of resources to bring patient centered care to facilities across VHA. Using an agile and responsive online platform, the Office of Patient Centered Care and Cultural Transformation provides tailored information to support transformational efforts at the local and national levels to provide exceptional health care that improves the patient’s health and well-being.

    Problem Statement

    The VHA Office of Patient Centered Care and Cultural Transformation needs to engage leadership and practitioners in their campaign to transform U.S. Department of Veterans Affairs (VA) health care and fulfill VHA’s No. 1 strategic priority: to provide personalized, proactive, patient-driven health care to our Veterans.

    Solution

    In concert with the VA Center for Innovation, the Office of Patient Centered Care and Cultural Transformation built a dynamic community portal in the VA cloud; this portal enhances their digital presence and offers a centralized platform that increases visibility for the campaign, engages practitioners to raise awareness of the growing movement, and delivers useful and empowering resources.

    Impact

    The CEP introduces the past and future successes of the Health for Life campaign and provides research and resources to build collaboration and bring the success of patient centered care to all of VHA. The portal is being pushed live in an initial launch to a wide range of key stakeholders and champions; subsequent promotion shortly thereafter will complement organic growth to reach across VA’s health care system. The engagement built through the CEP will catalyze the transformation of VA care to a new model: one that is personalized, proactive, and patient-driven.